Terms of Service

1. Agreement Acceptance & Scope

These Terms of Service form a legally binding agreement between you (the customer) and ULTIMATEPRO CLEANING SERVICES LTD, covering all website browsing, service viewing, online booking, payment and residential cleaning service delivery across the entire United Kingdom.

By accessing our website, submitting booking forms or completing payment for any cleaning package, you fully confirm you have read, understood and unconditionally accept all rules contained within this document, alongside four supplementary official policies that govern every service transaction:

• Booking Policy: Governs full online booking workflow, 24-hour manual order review, customer information obligations and on-site service limitations
• Privacy Policy: Defines collection, storage duration, authorised usage and secure protection of all customer personal data
• Cancellation & Refund Policy: Sets graded full/partial refund ratios, cancellation timelines, non-refund scenarios and fixed refund settlement timeframes
• Cookie Policy: Explains website cookie categories, storage limits and user browser control rights

All four linked policies are fully incorporated into these Terms of Service and carry equal binding force for all customers.

2. Business & Service Boundaries

Our company exclusively provides standard domestic residential cleaning services nationwide across the UK, including weekly routine cleaning, deep home cleaning and end-of-tenancy cleaning packages listed on the website. All service contents, sizes, service durations and listed prices are clearly displayed on product pages and form the agreed service scope after order confirmation.

All services are limited to non-hazardous indoor cleaning tasks. We do not provide industrial cleaning, hazardous waste disposal, high-level exterior window washing or mould remediation beyond regular household standards.

3. Booking, Payment & Order Validation Overview

All customer orders follow the standard booking process laid out within the Booking Policy: browse service items, select packages, choose service times, submit personal details and complete online payment. Payment submission does not equal confirmed service rights.

• Every order requires manual administrative review within 24 hours after submission
• The company reserves the right to reject unqualified bookings with invalid addresses, abnormal times or inconsistent information
• Only orders formally approved by our admin team count as valid service reservations
• All payments correspond to the fixed prices shown on the website; no hidden service surcharges unless agreed in writing in advance

4. Core Summary of Cancellation & Refund Rules

All cancellation and refund requests are judged strictly following the graded ratio rules in our dedicated Cancellation & Refund Policy:

• 100% full refund: Cancellation submitted more than 24 hours before scheduled service start
• 60% partial refund: Cancellation submitted less than 24 hours pre-service, before staff dispatch
• 30% partial refund: Cleaners dispatched and arrived at property with zero cleaning work completed
• 0% refund: Any partial or full cleaning work has commenced on-site
• Full refund guaranteed if service cannot be delivered due to internal company operational issues

All approved refunds will be returned to the original payment channel within 7 working days, with a maximum total settlement period of 14 calendar days. Customer-initiated no-shows, incorrect address details and unsafe property environments fall under non-refundable circumstances.

5. Customer Privacy & Website Data Rules Summary

All personal information you submit during booking is managed in compliance with our Privacy Policy, with fixed mandatory data retention time limits:

• Customer name, email and contact phone number: retained for maximum 24 months post service completion
• Residential service address data: stored for a maximum cycle of 36 months
• Data will be automatically fully erased once retention periods expire
• Personal details are only shared with assigned cleaners required to complete your booked service, never sold or leased to external third-party businesses
• You hold the permanent right to submit requests to view, amend or delete your stored personal records via official contact channels

Website cookie usage is regulated by our Cookie Policy, covering essential functional, user preference and anonymous statistical cookies with clear auto-clear time limits for all stored browser data. You may disable or clear cookies entirely through your personal browser settings.

6. Mutual Customer & Company Responsibilities

Customer Obligations:

• Submit true, complete and accurate address, contact and special requirement information at booking
• Notify our team in advance of all household allergies, chemical sensitivities and health conditions related to cleaning supplies
• Provide safe, accessible property entry at the confirmed service time and secure fragile/valuable personal belongings beforehand
• Disclose any on-site hazards, heavy mould, dangerous debris or biohazard materials before service arrival

Company Obligations:

• Send fully trained cleaning staff equipped with standard low-irritant domestic cleaning supplies to approved booking addresses
• Process all orders, cancellation and refund applications within the official stated timeframes
• Securely store and protect all customer personal data in line with UK data standards
• Conduct services strictly within the pre-agreed package scope listed on the website

7. Liability & General Disclaimer

The company will not accept liability for adverse reactions, discomfort or health issues arising from customer failure to pre-disclose allergies or chemical sensitivities to cleaning products. We bear no responsibility for service delays or failed appointments caused by inaccurate customer-provided booking information or denied property access.

If the property environment presents unforeseen safety risks upon arrival, our cleaning team reserves the right to pause or fully terminate the scheduled service in line with our Booking Policy. All refund judgments rely solely on official booking records, dispatch logs and written customer submissions; subjective dissatisfaction without objective service standard breaches does not qualify for compensation or partial refund.

No statements, verbal promises or informal messages from staff override the formal written rules published on our website’s four official policy pages.

8. Policy Revision Terms

These Terms of Service, alongside the linked Booking, Privacy, Cancellation & Refund and Cookie Policies, may be updated periodically to match national domestic service industry standards and daily business operation adjustments.

All revised clauses take immediate effect once published publicly on our official website, applying to all new website visitors and all subsequent service bookings placed after the update date. Customers are responsible for regularly reviewing policy pages before submitting new orders.