Privacy Policy

1. Overview & Policy Scope

This Privacy Policy applies to all personal information submitted to ULTIMATEPRO CLEANING SERVICES LTD by customers who book residential routine cleaning, deep cleaning and end-of-tenancy cleaning services via our official website. This policy takes immediate effect once published online, and governs all data collection, storage and usage behaviour linked to our domestic cleaning operations.

All data processing activities comply with standard UK domestic service data protection standards, with clear fixed time limits set for all data retention periods.

2. Categories of Customer Data Collected

We only gather information necessary to arrange and deliver scheduled home cleaning services. No unnecessary personal details will be requested during booking. The data we store includes:

• Customer full legal name: retained for a maximum of 24 months after service completion
• Active contact telephone number: reserved for service coordination, automatically erased after 24 months
• Residential service address: solely used to send cleaning staff, fully removed from our system after 36 months
• Customer email address: only for booking confirmations and service updates, stored for 24 months maximum

3. Authorised Uses of Stored Personal Data

Every piece of collected personal data will only be used for service-related legitimate purposes connected to our residential cleaning business. Permitted usage includes confirming booking time slots, assigning trained cleaning staff, sending pre-service reminders, resolving service feedback and verifying customer identity before on-site cleaning work starts.

We will never utilise customer personal data for unsolicited mass outreach, nor share data with external commercial organisations for unrelated business activities.

4. Fixed Data Retention Time Limits

Strict time-bound storage rules are enforced to protect customer privacy, all expired records will be fully cleared from our internal database automatically:

• General booking record data: stored for 24 months after the last completed cleaning session
• Property address information for home service: capped at a 36-month storage cycle
• All inactive customer data with no new service orders will be deleted once retention time limits expire

5. Internal Data Security Controls

Secure storage protocols are applied to all customer personal records to prevent unapproved access, information leakage, editing or accidental data loss. All on-site cleaning team members and back-office administrative staff must follow strict internal data handling rules when accessing customer booking details.

Customer private information will only be provided to cleaning workers assigned to complete their confirmed home cleaning appointment, with no extra data distributed externally.

6. Customer Data Access & Removal Rights

Within the valid data retention window, customers hold the right to submit requests to view stored personal data, amend incorrect information or request full deletion of their records. All adjustment applications can be sent via our official company contact channels listed below.

7. Third-Party Information Sharing Rules

This business will not sell, rent or transfer customer personal data to outside commercial entities under any circumstances. The only limited data sharing permitted is basic property address and contact details provided to assigned cleaning personnel required to finish the scheduled residential cleaning service.

8. Policy Revision Terms

This Privacy Policy may be updated occasionally to match standard domestic service operation adjustments. All revised policy clauses take immediate effect once displayed publicly on our official website, with no separate advance notification required for existing customers.